Support, clarity
and consistency.

How we work together

While your programme is active, it includes an initial consultation, a monthly review and written support with a response within three working days. Your first coaching contact is arranged within three working days of payment confirmation.

Timeframes and goals

There is no fixed calendar end date. Your goal is agreed together and reviewed if your health, availability or circumstances change. If you take a break, its length and the arrangements for staying in touch are agreed together; when you return, we review your goals and current circumstances. We prepare together for you to continue independently, using the materials you have received and clear guidance on how to use them.

The materials are yours to keep

You can keep the guidance, explanations and principles you receive. If your circumstances change, a new assessment may be needed: a programme does not automatically remain suitable forever.

Professionals and personalisation

Before you enrol, we check the availability of nutrition services and the qualifications of the professional responsible. You receive the details you need to know who will be supporting you. During your initial conversation, you can clarify who handles each part of the programme and which services are available.

Before any payment

You receive the business details, service terms, cancellation and refund policies, and privacy notice. These details are confirmed through direct contact.